Yuma Book
Refund and cancellation policy
This refund and cancellation policy sits with the Terms of use. It covers money and cancellations on Yuma Book. Marketplace listings are not an AWS or Microsoft purchase; cancellations happen in the booking, not through a cloud marketplace.
Who pays whom
A booking is a contract between the organiser and the vendor. Yuma IT Pty Ltd is the platform operator. We only refund money we actually collected. Cash, bank transfer or other off-platform payments are between those parties. We cannot reverse them.
Live card payments on Yuma Book may be switched off. Test or local payment records are not evidence that money was received.
Organiser cancellation
If an organiser cancels, the vendor’s cancellation policy on that booking decides any retained deposit or cancellation fee (including hours-before-start windows). We do not override that policy except where Australian law requires.
Vendor cancellation or no-show
If a vendor cancels, does not attend, is late, or fails to perform, the organiser’s remedy is against the vendor. Yuma IT Pty Ltd is not obliged to find a replacement, refund money the vendor already received off-platform, or pay wasted venue, staff or advertising costs.
We may help the parties message each other, keep an audit trail, or suspend a listing. That is not an admission of liability and is not a promise to pay compensation.
Payments collected on the platform
- Refunds apply to the remaining vendor amount first, then as the booking records allow.
- Duplicate refunds are refused.
- Chargebacks follow the payment partner’s process. You must cooperate with evidence requests.
- Platform fees, once a booking is accepted and a payment succeeds, are generally non-refundable except where law requires a refund or we agree in writing.
Seller promotions
A seller promotion is a separate, one-off purchase from Yuma IT Pty Ltd: A$29 total for 30 consecutive days after payment is verified. It does not renew automatically. Sponsored visibility depends on your listing staying published, unsuspended and supported by current food business registration. The promotion period continues if your listing is hidden. We do not guarantee enquiries, bookings or a fixed position.
If a paid promotion does not activate, contact us with its promotion reference so we can restore the service or arrange an appropriate refund. Ask us about other refund requests at hello@yumait.com.au. A confirmed refund stops the promotion. This does not limit your Australian Consumer Law rights.
Australian Consumer Law
Nothing here excludes consumer guarantees that cannot be excluded. If those guarantees apply to a supply, the supplier (usually the vendor) must meet them. Remedies against Yuma IT Pty Ltd for the platform itself are limited as set out in the Terms of use.
How to ask
Contact the other party on the booking first. If the payment went through Yuma Book and you still need help, email hello@yumait.com.au or write to 49 Phillip Ave, Watson ACT 2602, Australia with the booking reference.